Privacy Policy

 The types of information we may have collected can include your:name, contact details, age and sex;nationality, racial or ethnic background, and sexual orientation and practices, if this is provided to us by your healthcare professional or as part of any triaging or administrative services we provide; health information, including images and diagnostic information, if this was provided to us by your healthcare professional or as part of any triaging or administrative services we provided; account usernames or passwords used to access the Services or any integrated products or services; financial information such as credit card or bank account numbers; unique identifiers, such as your patient ID, Medicare number, or individual healthcare identifier; usage information about your visit to our website and how you used our products and services; records of your communications and interactions with us, or a healthcare professional you connected with, when using the Services; location information; and prescription information, ; and any other information that you, or a healthcare professional you connected with, provided to us directly.  

 We may have collected your personal information in the following ways: you gave it to us when you or your representatives interacted with us (for example, when you sought to or used the Service, or contacted us for help); we captured the information when you used the Service, including when you contacted us through online services; through telephone call recording, if you consented to any calls being recorded; from our corporate customers such as health insurers, hospitals, health service providers, primary health networks, or employers, if they made the Services available to you; from healthcare professionals who you connected with through the Services or who are otherwise involved in your treatment (such as a referring doctor), or a corporate entity that engages such a healthcare professional; and as otherwise authorised or required by law.
 

 We may use, or have used, your personal information for a number of purposes, such as :service provision – providing you with, and support the operation and functionality of, the Services (and in particular to have enabled us to connect you with healthcare professionals); administration – properly managing the service we provided to you, such as by maintaining and updating our records and administering any charging or billing; identity verification – where appropriate, to verify your identity; communication – providing you with customer service, assisting you with enquiries and otherwise communicating with you for the purpose of  your experience with the Services; operations – monitoring network use, quality and performance, and operating, maintaining, developing, testing and upgrading our systems and infrastructure; improvement – helping us to maintain, develop, evaluate and improve the Services and any integrated products or services; direct marketing – if you provided your consent for us to do so, to enable us to promote and market products and services that we think will be of interest to you. We do not sell or otherwise provide personal information to unrelated third parties for their direct marketing purposes. To opt-out of this type of marketing, please follow the steps outlined in one of our marketing communications or contact us using the details set out in the “How to contact us” section of this policy; and  as otherwise authorised or required by law.
 

 We may share, or have shared, your information with: healthcare professionals, providers or networks – who you connected with or sought to connect with through the Service, or who were otherwise involved in your treatment (such as a referring doctor or a specialist who you were referred to), or a corporate entity that engaged such a healthcare professional; service providers – in some circumstances, certain third parties that assisted us in providing you with the Services (for example, IT and network service providers, or customer service providers) may have access to your personal information. Where we shared your information with a third-party service provider, we made sure that they first agreed to protect the privacy of your information; government and regulatory authorities – such as law enforcement and national security agencies, and other government and regulatory authorities, if such disclosures are or were required or authorised by law; buyers or prospective buyers – for the purposes of facilitating or implementing a transfer/sale of all or part of our assets or business; our related entities; and other third parties – if the circumstances warrant or warranted such a disclosure or share, but only where this is required or authorised by law.